Invoice Statuses

Invoices move through different statuses depending on their stage in the payment process. Each status indicates whether an invoice is still being prepared, awaiting payment, successfully charged, overdue, or closed. This guide explains what each status means so you can track and manage invoices with confidence.

Draft

The initial state of an invoice.

• The invoice has been created but not finalized.

• It cannot be sent to the customer or charged until moved to Open.

Open

The invoice is finalized and ready for processing.

• At this stage, the system may attempt to charge the customer, depending on the setup.

• The invoice remains open until it is either paid, failed, voided, or otherwise updated.

Authorized

The system has attempted to charge the customer.

• The payment has been authorized by the customer’s payment method.

• The funds are reserved but not yet withdrawn.

Failed

The system was unable to charge the customer.

• The attempt failed (e.g., insufficient funds, declined card, or technical error).

• The invoice has not yet reached its due date, so additional attempts may still be made.

Uncollectible

The invoice has passed its due date without successful payment.

• The system considers the invoice unpaid and no longer collectible through standard payment attempts.

Inkasso

The invoice has been forwarded to debt collection.

• This status indicates external handling of the payment.

• It can only be updated manually by an authorized user.

Voided

The invoice has been canceled.

• This is a final status and cannot be reversed.

• Voiding is typically used for incorrect or duplicate invoices.

Expired

This status is not in use.