FAQs
Find quick answers to the most frequently asked questions. We’ve gathered everything you need to know so you can get back to work right away.
General FAQs
- Assign a personal trainer to a member
- Setting Up Personal Training in the System
- How to Create a Class Schedule
- How to Send a Newsletter to All Members on a Membership
- Introduction to the booking board app
- How to Manage a Member’s Membership on Their Profile
- How Campaigns Convert into Memberships and Become Visible
- How to Set Up Personal Training (PT) in the System
- How to Edit Member Profile Details
- How to Cancel a Membership Cancellation
- How to Change Your Center Logo
- How to Change Your Center front Image
- How to Refund an Amount to a Member
- Blank Screen? Clear Local Storage (step-by-step)
- How to Find and Adjust Prices for a Membership
- How to Release a Training Program
- How to Set Up New Prices Based on Age and VAT Rules (Step-by-step guide)
- How to Create and Assign a Pay Rate to an Employee
- How to Refund an Invoice (Full or Partial Refund)
- Complete setup guide when starting in the system
- How to Create a One-Time Annual Membership (Contingent)
- How to View Expected Revenue for a Month (Beginner-Friendly Guide)
- How to Create a Main Account With Multiple Sub-Accounts (Family or Company Setup)
- How to Filter and Export Members by Age
- How Membership Discounts Work and When They Are Removed
- How to Create a Revenue Report Grouped by Project Name and Fees
- How to View Total Revenue by Membership Type
- How to Enable ID Verification and Age-Based Validation
- Check-in & Attendance Policies Explained
- How to Set Opening Hours and App Access Times for a Center
- How to Send Emails to Leads
- How to Clear Browser Cache (Chrome, Firefox, Edge & Safari)
- How to Set Up DanaLock Door Access with Booking Board
- How to Send a Payment Link and Add Payment Methods for a Member
- How to Fix Danalock API Connection Issues
- How to Give Members Access to Specific Class Types
- How to Create a Single Class, Event, or One-Time Schedule Block
- How to Activate a Referral Bonus for Members
- How to See How Many Drop-ins Have Been Sold